My digital certificate is showing an error, what can I do?

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If you're seeing an error when trying to open your digital certificate, try the following steps in order:

Use a recommended browser
The best browsers for viewing your digital certificate are Google Chrome or Microsoft Edge
Log in correctly
Make sure you are logging into the PremierCert+ website using the details in your Welcome to PremierCert+ email - it does not use your University username or password
Use a desktop or laptop
PremierCert+ is not mobile friendly, so please open your digital certificate on a computer
Enable pop ups
The certificate or error message may open in a new browser window. Check that pop ups are enabled. After enabling them, close your browser completely, then reopen it and use the original link again.
Clear your browser cache
Cached data can sometimes block the certificate from loading properly.
Try an alternative browser mode
If the issue continues, open the site in Incognito/Private mode to bypass saved settings.

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