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Student enquiry centre and extenuating circumstances
Welcome to your student enquiry centre, from here you can check our FAQs, ask questions about your studies, and submit extenuating circumstances claims.
If you need help from one of our specialist teams or if you want to submit an Extenuating Circumstances claim, please get in touch using the 'Enquire and Submit' button at the top of the page, from there you can select 'Create Enquiries' and then choose EC Claim. You can track your submitted cases and responses from our teams on this page too.
We usually aim to respond within three working days, either resolving your enquiry or providing you with an update. You'll need to log back in to your account to see our response.