In your first year you must have completed on-line registration and completed in person registration. The first payment should then be in your bank account (as advised to Student Finance) within three-five working days.
Second and subsequent year students should complete on-line registration and the first instalment should be in the advised bank account within a couple of days of the start of term. If this does not happen please check that you have received a Notification Letter from Student Finance via your online Student Finance account.
If you have received the letter you should visit a Student Service Centre for help and advice to check that your University registration has gone through successfully.
If you have not yet received your letter then please wait until received before contacting staff for assistance; unless you are struggling financially (in which case please contact Funding and Financial Support).