This means the claim is not approved because there are insufficient grounds (e.g. evidence supplied, or on your marks profile) to conclude that the claimants ability to study and/or perform in the relevant assessment(s) would have been significantly different in the absence of the circumstances described in the claim.
If you are able to provide new evidence that proves the grounds are sufficient (in line with EC policy) to support your claim you can submit for further review by the EC panel without submitting an appeal by uploading more evidence to your claim via the Student Enquiry Portal.
See I have submitted my extenuating circumstances claim but I need to upload some more evidence – how do I go about it? for details on how to do this.
If you do decide to appeal this decision, you will be expected to provide evidence in order for the appeal to be considered.
If you would like to ask a more specific question, please do so by submitting an enquiry via the student enquiry centre where your local Assessments team will pick up your query and respond as soon as possible.