Your claim has not been approved because the evidence provided does not cover the relevant period you have claimed for.If you can obtain evidence that does cover the relevant period, you can submit for further review by the Extenuating Circumstances panel without submitting an appeal. 


If you appeal the decision, you will be expected to provide evidence that covers the relevant period for the appeal to be considered – any appeals must be raised within a month of receiving your outcome. 


Once you have received an outcome on a claim, send any follow up messages by raising an enquiry, quoting the UoN reference number of your claim. You can upload documents to an enquiry – these will all be picked up by the team who deal with the Extenuating Circumstances claims. 


If you would like to ask a more specific question, please do so by submitting an enquiry via the Student Enquiry Centre where your local Assessments team will pick up your query and respond as soon as possible.