The grounds cited in your claim have been identified as not acceptable in line with the extenuating circumstances policy, therefore your claim has been rejected.
For more details on the types of circumstances that do and do not constitute ‘acceptable grounds’ see the procedure here: Guidance on Acceptable Circumstances and Evidence (EC Procedure)
If you wish to appeal the decision, you will be expected to provide evidence of appropriate grounds in order for it to be considered – any appeals must be raised within a month of receiving your outcome.
If you would like to ask a more specific question, please do so by submitting an enquiry via the Student Enquiry Centre where your local Assessments team will pick up your query and respond as soon as possible.
Find more information on the EC Regulation and EC Procedure here.