Once your claim has been submitted via the student enquiry centre you can go back into it and send messages or upload more documents/evidence for your claim.
To send a message, simply scroll down to Conversation Notes and select 'Add note or Attach file'. 

Our responses will also appear in this section.

Although you may occasionally receive email notifications when your claim is updated, please do try to check back on your claims regularly to keep up to date on progress. 
You will experience delays in processing your claim if you do not respond to questions or requests from the team throughout the claim journey.