Once your claim has been submitted via the Enquiry Portal you can go back into it and send messages to your local Assessment teams or upload more documents/evidence for your claim.
These messages are call ‘Portal Comments’.
To send a message, simply 'Create' a portal comment (as Image A below) and type your message the same as you would in an instant message.
The team will be notified of your message in their view of the system.
The assessments team will also communicate with you via portal comments - an example of a message confirming your claim is with the panel is below.
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Although you may occasionally receive email notifications when your claim is updated, please do try to check back on your claims regularly to keep up to date on progress.
You will experience delays in processing your claim if you do not respond to questions or requests from the team throughout the claim journey.
These messages are call ‘Portal Comments’.
To send a message, simply 'Create' a portal comment (as Image A below) and type your message the same as you would in an instant message.
The team will be notified of your message in their view of the system.
The assessments team will also communicate with you via portal comments - an example of a message confirming your claim is with the panel is below.
Although you may occasionally receive email notifications when your claim is updated, please do try to check back on your claims regularly to keep up to date on progress.
You will experience delays in processing your claim if you do not respond to questions or requests from the team throughout the claim journey.