You can ask questions regarding your EC claim in the student enquiry centre. 

To send a message to the Assessments Team regarding your claim, log into the student enquiry centre and open your claim by selecting the UoN-000 link.
Scroll down to the 'Conversation Notes' section and click on 'Add note or 'Attach file'

The assessments team will be notified of your message and will respond in due course.
You may receive an email notifying you when they respond but we would recommend you check back regularly.
Alternatively you can contact your local assessments team by raising an enquiry in the student enquiry centre or contact our frontline services team via Live Chat here