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There are currently some intermittent issues with the performance of the student enquiry centre. If you experience any problems while using this site, please do try again later.

Welcome to your student enquiry centre, here you can check our FAQs, ask us questions about your studies and submit extenuating circumstances claims.

If you need help from one of our specialist teams or want to submit an Extenuating Circumstances (EC) claim, use the 'Ask a question' or 'Submit an EC' buttons above.

Please be aware that all sections of the EC claim form must be completed in one go, it is not possible to save and return to the form at a later stage. Make sure you have all information gathered, including evidence where required, before starting to to complete the EC claim form.

The University is closed from 2pm on Friday 20 December 2024 until 9am on Thursday 2 January 2025. Enquiries, extenuating circumstances claims and coursework extension request forms won't be processed during that period but you will hear back from us as soon as possible in January. Remember our FAQs are avilable during this period which might help answer your question or provide guidance on submitting an EC.

To view your submitted enquiries and ECs click on 'Enquire and Submit' at the top of this page. This is where you will view our responses to you. We aim to provide a reply to your enquiry within two working days. If you need a quicker response you can consider visiting us in person or contacting us on Live Chat .

Student Enquiry Centre

Submit your enquiries and extenuating circumstances claims here

Student Enquiry Centre

.custom-letter-spacing { font-family: Arial; letter-spacing: -0.035em; } Submit your enquiries and extenuating circumstances claims here

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Submit your enquiries and extenuating circumstances claims here